Returns & Refunds Policy

We're thrilled that you've chosen Alma Skin for your skincare needs, and your satisfaction is our top priority. While we would love to shower you with fancy bribes to ensure your happiness, our legal team insists on a more formal approach. Therefore, we've outlined our Returns and Refunds Policy below:

The Alma Skin Returns And Refunds Policy:

If, for any reason, you find yourself less than delighted with your purchase, we offer a 30-day money-back guarantee from the date you receive the goods. Your happiness is of utmost importance to us, so please don't hesitate to contact us at almahbw@hotmail.com within that timeframe if you have any concerns or issues with your purchase.

However, please be advised that the product not aligning with your breakfast cereal's taste profile won't be considered a legitimate reason for a refund. We're here to address genuine concerns about our products and your experience with them.

Return Procedure:

To initiate a return, we kindly ask you to follow these steps:

1. Contact our customer service wizards by sending an email to almahbw@hotmail.com. They are dedicated to assisting you and will guide you through the return process.

2. When returning the product(s), please use Registered Post and ensure that you prepay all postage costs. This ensures a secure and traceable return process. Please note that you assume any risk associated with lost, stolen, or damaged goods during transit if you choose not to insure your parcel. Alma Skin Pty Ltd cannot be held responsible for parcels that are lost or damaged in transit without insurance.

3. If you are returning an item that was part of a discounted set or bundle, please be aware that the refund amount will be adjusted accordingly and may not reflect the full price of the individual item.

Our goal is to make the return process as smooth and hassle-free as possible for you, and our customer service team is ready to assist with any questions or concerns you may have.

Contact Us:

Should you wish to arrange a return or if you have any inquiries, whether about skincare or the latest episode of White Lotus season two, please don't hesitate to reach out to our customer service wizards. You can contact them via email at ialmahbw@hotmail.com.

Your satisfaction is paramount to us, and we're here to ensure your experience with Alma Skin is nothing short of exceptional. Thank you for choosing us as your skincare partner.

Warmest regards,

The Alma Skin Team