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Frequently Asked

Here, you'll find comprehensive answers to frequently asked questions, ensuring that you have the knowledge and confidence to make informed decisions. Whether you're a new or returning customer, we've got you covered.

How will my order be delivered to me?

Orders are typically delivered through various shipping methods, such as postal services, courier companies, or third-party delivery services. The specific delivery method may depend on your location, shipping option selected during checkout, and the policies of Alma Skin Care.

What do I need to know?

When placing an order, make sure to provide accurate shipping information, including your address, contact details, and any specific delivery instructions if needed. Double-check your order summary to ensure you've selected the correct items and quantities before confirming the purchase.

How will I know if order is placed successfully?

Most online stores send an order confirmation email shortly after you complete your purchase. This email typically includes an order number and a summary of your purchase. It serves as confirmation that your order has been successfully placed. Be sure to check your email inbox (including spam folder) for this confirmation.

How do I check the status of my order?

You can often check the status of your order by logging into your Alma Skin Care account, if you created one during the checkout process. There, you may find order history and tracking information. Alternatively, you can contact Alma Skin Care's customer support to inquire about the status of your order.

Can I cancel my order?

Typically, you can cancel an order before it has been shipped. However, once it's shipped, cancellation may not be possible. Refer to Alma Skin Care's cancellation policy for specific details.

Do you allow exchanges?

Check Alma Skin Care's exchange policy for details on their specific terms and conditions.

What are the shipping charges?

Shipping charges can vary depending on factors like the shipping method, destination, and the total value of your order. Alma Skin Care's website should provide information on shipping rates, and you can usually view these charges during the checkout process before finalizing your purchase.